Be sure that the return form and label or the RMA number is clearly displayed on the outside of your package. Also make sure to include your name, address and daytime phone number. All packages that do not either display a RMA number or a return form and label will be refused and sent back to the sender at the senders expense.

Services Rendered:   All services rendered will be performed withinn 90 date the credit card  is initially charged.

B.       The customer may ship the product directly back  postage pre-paid to the address provided with the RMA.
C.      The customer must ensure that merchandise is returned to receive proper credit.  Smart Life Store does not track expired RMA's.
D.      Freight on merchandise being returned to Smart Life Store must be prepaid.
E.     Product will be replaced/exchanged if found to be defective unless specified in writing by the customer within the return box from dealers customer. 
F.   If the item is proven to be defective and the customer has specified in writing that they do NOT wish the product to be replaced/exchanged a complete refund including the original purchase price and shipping, will be issued to the customer. 
G.      Non-defective merchandise will be accepted for credit at original price, less freight and handling charges, and restocking fees of 15%, within 14 days of invoice date.  No returns or credit requests after 14 days of invoice date.  Product returned after this time is only eligible for replacement/exchange.  NOTE: Pepper sprays will only be accepted for replacement/exchange within 7 days of original invoice date.  No Refunds or Credits will be issued for pepper sprays.
H.     Replacement/Exchange product will be ordered again, as a new order, with a new order number. New orders will include freight and handling charges.  A new order must be generated to assist Smart Life Store in inventory control and accuracy.
I.      Credit will be issued within ten (10) business days upon receipt of merchandise at the address listed above.